Requirements, evaluation and measurement: How to tell if you’ve met a client’s goals

By Gordon Rugg

This article is part of a series about the problem of identifying and clarifying client requirements. In this article, we’ll look at the issues involved in measuring and evaluating a product, both qualitatively and quantitatively.

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Definitions of “good” design: User-centred design in three layers

By Gordon Rugg

Design is a subject that tends to provoke strong emotions.

It’s also a subject where people tend to have opinions that appear deeply conflicting.

This article looks at why this situation arises, and at how we can move beyond it.

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