This article is one in a series about the problem of identifying and clarifying client requirements. This episode looks at why clients often appear to change their minds dramatically, and how you can handle that problem within your development process.
Readers who like the extended metaphor of the client requiring an image of an elephant might like to know that we’re continuing with it in this article. Readers for whom the novelty of that metaphor has worn thin might like to know that we won’t be using it much.
So, why do clients appear to change their minds radically? It’s often because of a very simple reason that is easy to handle.
This article gives an overvew of our posts so far on three main areas.
Two of these are about research methods and development methods, namely elicitation methods for gathering client requirements, and systematic approaches to visualising information.
The third area involves our Verifier approach for tackling long-standing problems, which we’ve applied to the Voynich Manuscript and to the D’Agapeyeff Cipher.
All the material listed below is copyleft Hyde & Rugg; you’re welcome to use it for any non-commercial purpose (including lectures) provided that you include the “copyleft Hyde & Rugg” acknowledgement with any material you use.
Gathering and clarifying client requirements
We’re posting a series of tutorial articles on a wide range of methods, and articles about the bigger picture of requirements gathering. The main articles that we’re posted so far are as follows.
My new book comes out on April 30th. Blind Spot is the story of an ambitious idea. I wanted to develop a method to spot where experts go wrong when tackling difficult problems. What happened next includes: A mysterious undeciphered mediaeval manuscript; inventing a radically different way to handle online search; new approaches to forensic statistics; a different way of looking at the search for life on other worlds, and much more. None of that was quite what I’d expected…
The Voynich Manuscript has been described as the most mysterious book in the world. It’s a book written in a unique script, illustrated with images which are a mixture of the ordinary and the bizarre. It’s never been deciphered.
This article describes what happened when I used Search Visualizer to look at the distribution of common syllables in the manuscript.