By Gordon Rugg
This article is about a range of techniques which involve people reporting on actions, thoughts or rationale. It’s not about writing technical reports, etc.
These techniques evolved independently, rather than as a systematic toolbox. However, in practice they complement each other neatly. The table below shows how they fit together.
| Time | Technique(s) | Main knowledge issues involved |
| Future | Scenarios | Knowing the unknowable |
| Present | Think-aloud | Short Term Memory/working memory |
| Past |
|
Active and passive biases in human memory |
This article describes how these techniques can be used systematically to identify and clarify clients’ requirements, with particular reference to legal and practical constraints.
hyde and rugg 